Moonlight, I could have written your post! I used to have to work with the public and I got totally burned out. I worked with people who had been laid off or fired or their company moved out of the country, etc., and they needed to get another job. They were all angry and frustrated. They'd take it out on me and after a long time of just hating the whole thing, I could not continue because it was starting to affect my outlook and even my health. Thankfully, I was able to transfer to something else with the same company and now I don't have to deal with the public at all. I don't miss it!
I think people in general tend to be negative. Employees who talk about something are often complaining or venting. Neighbors who visit "across the backyard fence," so to speak, are sometimes discussing something bad that they heard about someone they both know, or they are complaining about whatever. People nowadays never say "please" and "thank-you." I know that just from having to drive, there is a frightening level of anger out there from other drivers. They glare and give obscene gestures for nothing. Certainly I've never seen another driver smile and wave; maybe in a rare case someone I know, but that's it. People are quick to complain and criticize, but hearing a genuine compliment with no caveat is pretty uncommon. They love to discuss health problems or surgeries or give you details about a funeral they went to.
I do think LadyE has a really good idea about trying to think positive. I know it's true with me; I tend to do negative self-talk and think about negative things (like going back over some angry issue I had with someone or about something). What I do when I start that is tell myself to STOP and think of something positive
about that same issue. Sometimes I've had a hard time finding something positive about it, but eventually I do and it helps me turn myself around.
I read about a study once where people who were in bad moods were told to act as if they were in a good mood. Instead of making them feel worse, this actually caused them to get into a better mood.
I'm on an antidepressant and even with that, it's hard to be in a good frame of mind sometimes. I still tend to have rather bad dreams at night; always about some conflict with someone or some kind of struggle. My husband has great dreams; car chases and that sort of thing, while I'm dreaming about trying to go somewhere and I'm late or something. So even at night it's hard to be positive, LOL!
But people
like happy people. So this should tell us something. There are some folks I know whom I've learned not to ask how they are doing today, because I'll get a litany of problems and complaining. Hey, we all have a hard time keeping our chin up, and everyone is having a bad day in one sense or another, but try to smile and think of something to be thankful for and something good to say.